# Focus Train support

Official support email: support@focus-train.fr

Official support page: https://focus-train.fr/support/

## Focus sessions

To start a session, choose Solo or Multiplayer from the app's home screen, set the duration, and start. Use the pause control on the session screen to pause and resume. If the train stops unexpectedly, confirm that the session is active and not paused; in Multiplayer mode, also check the internet connection and restart the app if necessary.

## Progress and collectibles

Complete sessions to progress along a route and reach the next destination. Some completed destinations add a souvenir to the travel journal. Continued exploration and region objectives unlock additional stamps. If progress disappears, verify that the correct account is active and the device is online, then contact support if it does not return.

## Multiplayer

To join a train, select a country and an available route, then choose a carriage and seat. Route availability can vary with departures and active travelers. Carriage or seat changes should be made from the selection screen before a session begins.

## Account and data

Profile settings are available inside Focus Train. To request personal data, email support@focus-train.fr from the address linked to the account. To delete an account and associated data, use the in-app option or follow the instructions at https://focus-train.fr/delete-account/.

## Reporting a technical problem

Include the steps needed to reproduce the problem, the Focus Train app version, the iPhone or iPad model, the iOS or iPadOS version, and a screenshot when useful.

## Related policies

- [Privacy policy](https://focus-train.fr/privacy/)
- [Account deletion](https://focus-train.fr/delete-account/)
- [Legal notice](https://focus-train.fr/mentions-legales/)